FAQ

HOW CAN I CREATE AN ACCOUNT?

If you want to create an account with French Fiasco, you can do so by going to our top-bar menu on the right of our website. Simply click the "create account" icon and follow the instructions to create your account.

You will also get the option to create one as you checkout of your first order. Creating an account only takes a few moments and we recommend doing it so that your next orders with us are even faster! I mean, who doesn’t like a good auto-filled information!


WHAT CURRENCY ARE YOUR PRICES IN?

All of our prices are in CAD currency as we are located in Canada, it is simpler for us to process and give you a more seamless experience. You can, however, change the currency to a different one by clicking the little gear wheel at the top right corner of the home page! We accept any and all credit cards or PayPal.

 

DO YOU OFFER GIFT PACKAGING?

Sadly, we are unable to offer gift packaging for now but fear not, all of our products come in a French Fiasco branded box and a nice little pouch! 

 

THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?

Prices are subject to change at any time but we do understand how frustrating it is when you buy something and it goes on the sale the next day! We can adjust your price up to 7 days after the order is placed, if this one goes on sale within that time frame. This is for regular priced items only. Just email us at info@frenchfiasco.com within the 7 day grace-period and we will adjust the price for you.

DO YOU OFFER PERSONAL STYLING SERVICES?

Yes, yes and yes! We know some of our pieces are very bold and it can sometimes be hard to figure out what to style it with. At French Fiasco, we want to help you accessorize your outfits and really make you shine. So if you need some advice or if you have a specific look in mind, don’t be afraid to email us or come see us at the boutique! 

Our boutique is also in partnership with rental company La Petite Robe noire so on top of helping you find the perfect piece of jewelry we can help you find the perfect outfit for any event! 

 

HOW SHOULD I CARE FOR MY JEWELS?

Jewelry care is extremely important, especially when it comes to delicate pieces. To make sure your French Fiasco pieces stay bright and don’t wear out, try to avoid contact with liquids, lotions and perfumes.

 

WHAT ARE YOUR PRODUCTS MADE OF?

Each jewel is different and at French Fiasco, we pride ourselves in having great quality products as well as a wide-range of metals to please every customer. We know everyone has different preferences and sensibilities which is why you will find under each product a clear and honest description of what it is made with!

If you have more specific questions, you can email us info@frenchfiasco.com